Terms of Sale
Version 3 - last updated: 27th July 2026.
These Terms apply to Contracts entered into on or after 27th July 2026. Earlier Contracts remain subject to the version accepted when the Contract was formed unless we and the customer expressly agree otherwise.
General Terms and Conditions of Sale
1. Application of these Terms
These General Terms and Conditions of Sale apply to purchases from Linkythinks Ltd, company number 09747847, whose registered office is Hale Barns House, 329 Hale Road, Hale Barns, Altrincham, England, WA15 8SS.
In these Terms, “we”, “us” and “our” mean Linkythinks Ltd. “You” and “your” mean the person entering into the Contract with us.
These General Terms apply to the following products and services:
a) Downloadables;
b) Physical Resources;
c) Group Online Tuition purchased on a termly or individual-course basis;
d) Downloadables Subscriptions; and
e) Tutoring Memberships.
Additional terms applying to particular products and services are set out in the following Annexes:
Annex A - Downloadables
Annex B - Physical Resources
Annex C - Group Online Tuition
Annex D - Downloadables Subscriptions
Annex E - Tutoring Memberships
In the event of a conflict between these General Terms and an Annex, the relevant Annex will take priority in relation to the product or service covered by that Annex.
Together, the General Terms, the relevant Annex, your offer or order summary and our written confirmation form the Contract between you and us.
2. Information provided before you enter the Contract
Before you enter into a Contract, we will provide or make available to you the key information relating to your purchase. This will include, where applicable:
a) a description of the product or service;
b) the relevant class, timetable and term dates;
c) the total price, including VAT where applicable;
d) the payment schedule and billing arrangements;
e) the minimum commitment period;
f) any automatic continuation or renewal arrangements;
g) the conditions and deadlines for cancellation;
h) details of any placement payment, deposit or cancellation charge;
i) how to exercise any statutory right to cancel; and
j) our contact details and complaints procedure.
We will provide confirmation of the Contract by email or another durable format that you can save and retain.
3. When the Contract is formed
Submitting an order, making a payment or setting up a Direct Debit mandate does not by itself mean that we have accepted your order.
A Contract is formed when we send you written confirmation that we have accepted your order or confirmed the relevant service.
For a Tutoring Membership, the Contract is formed when:
a) you have made the required placement payment;
b) you have completed the required Direct Debit mandate; and
c) we send you written confirmation that the child’s Membership place has been secured.
The statutory cancellation period begins on the day after the Contract is formed.
If we cannot accept your order, we will notify you and refund any payment that you have made.
4. Sometimes we reject orders
Sometimes we may reject orders, for example, because a Product is unexpectedly out of stock or because the Product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
5. Prices
The price payable will be the price shown to you before you enter into the Contract and confirmed in your order or Membership confirmation.
Where a Contract involves recurring payments or a minimum commitment, we will show you:
a) the amount of each payment;
b) the number and timing of payments due during the minimum commitment;
c) the total minimum price payable; and
d) what happens after the minimum commitment ends.
We will not increase the price during a fixed minimum commitment except where this is required because of a change in VAT or another legal requirement.
We may change prices for a subsequent term or renewal period. We will give you reasonable written notice before any increase takes effect. Where an increase would apply after your minimum commitment has ended, you may cancel before the increase takes effect by following the cancellation procedure in the relevant Annex.
6. We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
7. Payment
Payment must be made using one of the payment methods offered by us. You must be at least 18 years old to enter into a Contract.
Where payments are collected by Direct Debit, you authorise us and our payment provider to collect the payments set out in your payment schedule.
Cancelling a Direct Debit mandate or payment authority does not cancel the Contract. You must separately give notice to cancel in accordance with the relevant Annex.
If a payment fails, we will contact you and give you a reasonable opportunity to bring your account up to date. We may suspend access to services or end the Contract where payment remains outstanding, subject to clause 19 and the relevant Annex.
A failed or delayed collection does not remove your obligation to pay an amount that is properly due under the Contract.
8. We're not responsible for delays outside our control
If our supply of your Product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: +44(0)20 3 150 4506 or email us at info@linkythinks.com to end the contract and receive a refund for any Products you have paid for in advance, but not received, less reasonable costs we have already incurred.
9. Products can vary slightly from their pictures
A Product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
10. Your statutory right to change your mind
If you are a consumer and enter into a Contract online, by telephone or through another distance-selling method, you will normally have a statutory right to cancel the Contract without giving a reason.
The extent and duration of that right depends on the type of product or service purchased and is set out below and in the relevant Annex.
Nothing in these Terms limits your statutory rights.
11. Statutory cancellation periods
Physical Resources
For most Physical Resources, the statutory cancellation period ends 14 calendar days after the day on which you, or a person nominated by you, receives the goods.
Further information about returning Physical Resources is set out in Annex B.
Downloadables and digital content
For digital content, the statutory cancellation period normally ends 14 calendar days after the day on which the Contract is formed.
If you ask us to supply digital content during the statutory cancellation period, we will obtain your express consent to begin supplying it and your acknowledgement that, once supply begins, you may lose your statutory right to cancel that digital content.
Accessing digital content does not remove any separate statutory cancellation right that you may have in relation to tutoring or another service unless the legal requirements for that service have also been satisfied.
Group Online Tuition
The statutory and contractual cancellation arrangements for Group Online Tuition are set out in Annex C.
Downloadables Subscriptions
The statutory and contractual cancellation arrangements for Downloadables Subscriptions are set out in Annex D.
Tutoring Memberships
The statutory and contractual cancellation arrangements for Tutoring Memberships are set out in Annex E.
12. How to exercise your statutory cancellation right
To exercise a statutory right to cancel, you must tell us clearly that you wish to cancel.
You may do this by:
a) emailing info@linkythinks.com;
b) writing to Linkythinks Ltd, Hale Barns House, 329 Hale Road, Hale Barns, Altrincham, England, WA15 8SS; or
c) using the Model Cancellation Form at the end of these Terms.
You do not have to use the Model Cancellation Form.
Your notice should include enough information for us to identify the Contract, including your name, the child’s name where applicable and the product, class or Membership being cancelled.
13. Refunds following statutory cancellation
Where you validly exercise a statutory right to cancel, we will normally make the required refund within 14 calendar days of receiving your cancellation notice.
We will make the refund using the same payment method that you used, unless you expressly agree otherwise.
If you expressly asked us to begin supplying a service during the statutory cancellation period and then cancel, we may deduct a proportionate amount for the part of the service supplied before you told us that you wished to cancel.
Where digital content has been supplied during the statutory cancellation period following your express consent and acknowledgement, your right to cancel that digital content may have ended.
Any separate contractual cancellation charge applying after the statutory cancellation period has expired will be governed by the relevant Annex.l payment method.
14. Product quality.
We warrant to you that any Product purchased from us through the website is of satisfactory quality and reasonably fit for all the purposes for which Products of that kind are commonly supplied. To the fullest extent permissible under applicable law, we disclaim any and all other warranties of any kind, whether express or implied, in relation to the Products. This does not affect your legal rights as a consumer, nor does it affect any right to cancel.
15. You have rights if there is something wrong with your Product
If you think there is something wrong with your Product, you must contact our Customer Service Team: +44(0)20 3 150 4506 or email us at or email us at info@linkythinks.com. We honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Remember too that you have several options for resolving disputes with us as set out in clause 23. For more detailed information on your legal rights as a consumer, please visit the Citizens Advice website at https://www.citizensadvice.org.uk/ or call 03454 04 05 06.
16. We can change Products and these terms
These General Terms and/or the Annexes may be modified from time to time to reflect changes to our Products or changes in the law but, should this happen, they will be posted on the website. Your continued use of the website following the posting of the revised General Terms and/or the Annexes means that you accept and agree to the changes. Changes to terms won't apply retrospectively unless you agree to it.
16. Changes to Products, services and these Terms
We may make minor changes to a product, service or these Terms where reasonably necessary to correct an error, improve clarity, respond to a legal or regulatory requirement or make a change that does not materially disadvantage you.
We will notify you of any change that materially affects an ongoing service.
We will not materially change the price, minimum commitment, cancellation rights or principal benefits of an existing fixed commitment without your express agreement.
A material change may take effect for a later term or renewal period after the minimum commitment has ended, provided that we give you reasonable written notice and allow you to cancel before the change takes effect.
Merely continuing to use our website does not amount to acceptance of a material change to an existing Contract.
17. We can suspend the supply of a Product.
We do this to:
a) deal with technical problems or make minor technical changes;
b) update the Product to reflect changes in relevant laws and regulatory requirements; or
c) make changes to the Product (see clause 16).
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If the suspension lasts for a substantial period we’ll adjust the price so you don't pay for it while it is suspended. If we suspend supply, or tell you we're going to suspend supply, for a substantial period you can contact our Customer Service Team: +44(0)20 3 150 4506 or email us at info@linkythinks.com to end the contract and we'll refund any sums you've paid in advance for Products you won't receive.
18. We can withdraw Products.
We can stop providing a Product. We’ll let you know in advance and we refund any sums you’ve paid in advance for Products which won’t be provided. We will not be liable to you or any third party by reason of our withdrawing any Product from the website whether or not that Product has been sold or for removing or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
19. When we may end or suspend a Contract
We may suspend or end a Contract where:
a) you fail to make a payment when due and do not bring the account up to date within a reasonable period after we contact you;
b) you commit a serious or repeated breach of these Terms;
c) you or the participating child behaves in a way that poses a safeguarding risk, is seriously disruptive, is abusive towards staff or pupils or makes the safe and effective provision of the service unreasonable;
d) you provide materially false or misleading information relevant to the service;
e) circumstances genuinely outside our reasonable control make it impossible for us to continue providing the service; or
f) we cease offering the relevant product, class or service.
Except where immediate action is reasonably necessary for safeguarding, safety, serious misconduct or fraud, we will explain the reason and give you a reasonable opportunity to remedy the issue before ending the Contract.
If we end a Contract where you are not at fault, we will refund any amount paid for services that will not be supplied.
If we end a Contract because of your serious breach, we may deduct reasonable losses directly resulting from that breach. We will not retain more than our genuine loss.
20. We don't compensate you for all losses caused by us or our Products.
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
b) Caused by a delaying event outside our control. As long as we have taken the steps set out in the section “We're not responsible for delays outside our control”.
c) Avoidable. Something you could have avoided by taking reasonable action.
d) A business loss. It relates to your use of a Product for the purposes of your trade, business, craft or profession.
21. We use your personal data as set out in our Privacy Notice.
How we use any personal data you give us is set out in our Privacy Notice: https://www.linkythinks.com/privacy-policy.
22. Proprietary rights and licenses.
Al intellectual property rights in our website, all software and software compilations underlying the website and our Products, including all copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in software, database rights, rights in confidential information (including know-how), patents, rights to inventions, and all other intellectual property and similar rights which subsist or will subsist now or in the future in any part of the world (together defined as “Intellectual Property Rights”), is owned by us or licensed to us and is protected by laws and treaties around the world. All such rights are reserved by us or our third-party licensors.
By purchasing our Products, you acknowledge that no rights (including ownership, licensing, or usage rights) are granted to you in any of our Intellectual Property Rights.
You may not modify, copy, reproduce, publish, manipulate, upload, distribute, transfer or sell, by any means, any material or information on or downloaded from our website without our prior written permission.
This includes (but is not limited to) replicating, reselling, sharing, reproducing, recording or redistributing and part of our Products.
When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
23. You have several options for resolving disputes with us
a) Our complaints policy. Our Customer Service Team: +44(0)20 3 150 4506 or email us at info@linkythinks.com will do their best to resolve any problems you have with us or our Products.
b) Resolving disputes without going to court. Alternative Dispute Resolution (ADR) is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without going to court. If we cannot resolve a problem informally, we will provide you with details of an ADR provider who may be able to assist. We are not obliged to use ADR, but we will consider it in appropriate cases.
c) You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
24. Otherimportant terms apply to our contract.
a) We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We may transfer, assign, charge, sub-contract or otherwise dispose of any contract, or any of our rights or obligations arising under it, at any time during the term of the contract. We will contact you to let you know if we plan to do this and if your rights are adversely affected in a material respect, give you the right to end your contract with us.
b) You can only transfer your contract with us to someone else if we agree to this. You may only transfer, assign, charge, sub-contract or otherwise dispose of your rights or your obligations under this contract to another person if we agree to this in writing.
c) Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
d) If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
e) Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
f) The entire agreement. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions.
Annex A
Downloadables
1. No dissemination.
You agree that distribution of Downloadables (whether in electronic or hard copy form) is limited as follows depending on your subscription:
a) Parent subscription: Downloadables may only be made available within your household and it must be made clear to household members that further dissemination is not permitted.
b) Educator subscription: Downloadables may only be made available to your pupils (and not to any colleagues or their pupils) and it must be made clear to those pupils that further dissemination is not permitted.
c) School subscription: Downloadables may only be made available to teachers and pupils of the school which has taken out the subscription and it must be made clear to them that further dissemination is not permitted.
2. Suspension or termination for dissemination
In addition to our rights set out at clause 19 of the General Terms, we may suspend or terminate your access to Downloadables in the event you do not comply with paragraph 1 of this Annex.
3. No access to video resources without a subscription.
You will not be able to access video resources unless you purchase a subscription.
4. PDF Format
Except in relation to video resources, Downloadables are made available in pdf format.
Annex B
Physical Resources
1. Shipping charges
You may be required to pay for delivery. Shipping charges will be displayed clearly on the order page before payment is requested.
2. Delivery
Subject to availability, after we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time stated for your chosen shipping service.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. If you are unavailable to take delivery, you agree to delivery being made to a close neighbour or safe place (porch, shed or other such place).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Goods for delivery outside the United Kingdom may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination and must be paid by the recipient.
You have 5 working days to inform us of non-delivery after the expected delivery date as detailed in your confirmation email.
3. Additional charges
We may charge you additional sums for redelivery if you are not in when delivery is attempted, if you refuse delivery or if you have provided us with incorrect delivery instructions.
4. You have to return the Product at your own cost.
In accordance with clause 11 of the General Terms, you have the legal right to change your mind and cancel your order within 14 days of receiving your Products.
You have to return your Product to us within 14 days of you telling us you have changed your mind.
Returns are at your own cost. If you wish to send the Product back to us, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you. Alternatively, you can let us know and we will arrange for the Products to be collected from you at your own cost.
5. Refunds
In the event you exercise your rights under clause 11 in respect of physical resources, we will refund you the cost of the order and the cost of standard delivery. This refund will be within 14 days of cancellation or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us, unless the circumstances of your refund process prevent it, in which case we will inform you of such delay and the reason for it. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. You will be refunded to your original payment method.
6. We reduce your refund if you have used or damaged a Product.
If you handle the Product in a way which would not be acceptable, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due.
Annex C
Group Online Tuition
This Annex applies to Group Online Tuition purchased on a termly, course or individual-booking basis. It does not apply to Tutoring Memberships, which are governed by Annex E.
1. Statutory cancellation period
Where you enter into the Contract online, by telephone or through another distance-selling method, you normally have the right to cancel within 14 calendar days beginning on the day after the Contract is formed.
If no classes or services have begun, we will refund all payments received from you following a valid statutory cancellation.
2. Classes beginning during the statutory cancellation period
If the first class is due to take place during the statutory cancellation period, you may expressly ask us to begin providing the service before that period ends.
If you make that request and subsequently cancel during the statutory cancellation period, we may deduct a proportionate amount for classes and other services supplied before we received your cancellation.
You do not automatically lose the whole statutory cancellation right merely because the first class has taken place. The right will normally end only once the relevant service has been fully performed, where the legal requirements for early performance have been satisfied.
3. Contractual cancellation more than 14 days before the first class
After the statutory cancellation period has expired, you may cancel the booking and receive a refund if we receive your written cancellation at least 14 calendar days before the first scheduled class.
4. Cancellation fewer than 14 days before the first class
If we receive your cancellation fewer than 14 calendar days before the first scheduled class, you will not have an automatic contractual right to a full refund.
We may retain an amount reasonably required to cover:
a) administration already undertaken;
b) teaching preparation undertaken specifically for the booking;
c) payment processing costs that we cannot recover;
d) the loss arising from a class place remaining unfilled; and
e) other genuine losses directly resulting from the cancellation.
We will take reasonable steps to offer the place to another suitable pupil.
If the place is filled, we will refund any amount retained above our reasonable administration costs and any other genuine loss that remains.
We will not recover the same loss from both you and a replacement customer.
5. Cancellation after the course or term begins
Once the first class has taken place, fees are not normally refundable merely because a pupil is unable or chooses not to attend.
This does not affect:
a) your statutory rights where services are not provided with reasonable care and skill or as described;
b) any refund due where we cancel a class or course; or
c) our discretion to consider serious and exceptional circumstances.
6. Missed classes
A class place is reserved for the pupil for the relevant course or term. No refund or credit is normally provided for classes missed because of illness, holidays, school commitments, technical problems at the pupil’s location or other personal circumstances.
7. How to cancel
Cancellation must be requested by emailing info@linkythinks.com or using another cancellation method that we make available.
Cancelling or disputing a card payment does not by itself cancel the Contract.
Annex D
Downloadables Subscriptions
This Annex applies only to Parent, Educator and School subscriptions for access to LinkyThinks Downloadables and digital resources. It does not apply to Tutoring Memberships.
1. Monthly or annual subscription.
We offer a monthly or yearly paid subscription service. If you wish to subscribe, your subscription can be purchased on our website like any other Product. From that purchase forward, you will become a LinkyThinks subscriber.
2. Categories of subscription.
We offer three categories of subscription - Parent, Educator and School. You must not sign up to a subscription that is not consistent with your actual status.
3. AUTOMATIC RENEWAL TERMS
When you purchase a subscription, your subscription will commence on the date of purchase and will continue for the monthly or annual period selected during checkout. Your subscription will continue to automatically renew for the same period and you will be charged on or about the date which falls one month or one year after the date of purchase (as applicable) unless you cancel it by using the cancellation option provided in your online account dashboard.
4. Monthly or annual subscription cancellations.
You may cancel your subscription at any time in your online account dashboard and your cancellation will go into effect at the end of your current monthly or annual billing cycle, as applicable. If you cancel before the subscription auto-renews, you may continue to access the subscription service until the end of the billing period, but no refunds will be issued for partial periods unless otherwise stated.
5. We may cancel your subscription in certain circumstances.
We reserve the right to cancel or suspend your subscription on immediate notice if:
a) We cannot obtain any payment by its due date; or
b) You are in breach of the General Terms and/or this Annex
We are not required to offer you a refund in the event of cancellation or suspension pursuant to this paragraph.
6. Changes.
We may update the terms of this Annex from time to time. We may not provide you with notice if such changes are to allow for minor adjustments which have no real significance to you. We will provide you with as much notice as reasonably practicable of any material changes. If you do not agree to the changes, you must notify us within thirty (30) days and we shall agree to terminate your subscription before the changes take effect and we will issue you a refund for subscription services paid for but not received. If you do not contact us within the thirty (30) day time period, it will be deemed that you have agreed to and accepted the changes to the terms of this Annex.
Annex E
Tutoring Membership
1. What a Tutoring Membership is
A Tutoring Membership reserves one child’s place in one fixed weekly LinkyThinks tutoring class.
Each Membership relates to one child’s place in one class. A separate Membership and price applies to each additional class place.
Membership is a term-based tutoring arrangement. Monthly payments spread the Membership price across a payment schedule. They do not make the service a monthly pay-as-you-go arrangement and do not give you a right to cancel at the end of each calendar month.
2. When a Membership place is secured
A Membership place is secured only when:
a) the required placement payment has been made;
b) the required Direct Debit mandate has been completed; and
c) we have sent written confirmation accepting your Membership and confirming the class place.
The Contract is formed on the date we send that written confirmation.
If the placement payment is made but the Direct Debit mandate is not completed by the stated deadline, we may release the place and refund the placement payment.
3. The price and payment schedule
The price, payment schedule, start date and minimum commitment will be shown in your Membership offer and confirmation.
For a Membership offered at £129 per payment:
a) the initial minimum commitment consists of one placement payment of £129 and six monthly Direct Debit payments of £129;
b) the total minimum price for the initial two-term commitment is £903; and
c) the price of a complete 12-payment Membership year is £1,548.
The placement payment forms part of the Membership price. It is not an additional joining fee.
Where a Membership continues for the complete 12-payment year, the placement payment is one of the 12 payments due. The remaining 11 payments are collected in accordance with the payment schedule.
Where a Membership finishes after the initial minimum commitment, the agreed price of that minimum commitment remains £903. No part of that £903 is treated as an unused final-month credit.
If your offer states a different price or payment schedule, the figures in your offer and confirmation will apply.
4. Initial minimum commitment
The initial minimum commitment is two complete 10-week teaching terms.
All payments forming part of the initial minimum price remain payable, subject to:
a) your statutory cancellation rights;
b) any failure by us to provide the contracted services;
c) the pre-term cancellation provisions below;
d) our obligation to take reasonable steps to reduce losses following cancellation; and
e) any alternative arrangement agreed by us in writing.
You may give notice during the initial minimum commitment for the Membership to finish at the end of the second complete 10-week term.
5. Statutory right to cancel
Where the Contract is entered into online, by telephone or through another distance-selling method, you normally have the right to cancel within 14 calendar days beginning on the day after the Contract is formed.
If you cancel during that statutory period before we have begun supplying Membership services at your express request, we will:
a) cancel the Membership;
b) cancel future payment collections; and
c) refund the placement payment in full.
The placement payment is not non-refundable during the statutory cancellation period.
6. Services beginning during the statutory cancellation period
If classes, Membership support or another service is due to begin during the statutory cancellation period, we will ask you to confirm expressly that you wish the service to begin before that period ends.
If you make that request and then cancel during the statutory cancellation period, we may charge a proportionate amount for the service supplied before cancellation.
We will not normally activate included Downloadables access until the statutory cancellation period has expired.
If you request immediate access to digital content, we will obtain separate express consent to begin supplying it and your acknowledgement that you may lose the right to cancel that digital content once supply begins.
Access to digital content does not by itself remove your separate cancellation rights relating to tutoring services.
7. Cancellation after the statutory period but at least 14 days before term
Once the statutory cancellation period has expired, you may cancel the Membership before the first term by giving written notice.
If we receive your notice at least 14 calendar days before the first scheduled class:
a) the Membership will be cancelled;
b) no monthly Direct Debit payments will be collected; and
c) we will refund the placement payment after deducting a reasonable administration charge.
The administration charge will reflect work and costs genuinely incurred in offering, allocating and administering the place. The current administration charge is £39.
If our actual reasonable loss is lower than £39, we will retain only the lower amount.
8. Cancellation fewer than 14 days before term
If we receive your cancellation fewer than 14 calendar days before the first scheduled class, the placement payment will normally be retained.
This is because the class place has been reserved, other families may have been refused the place and it may not be possible to refill it at short notice.
Cancellation at this stage does not automatically release you from the initial minimum commitment.
We may continue to collect scheduled payments only to the extent reasonably necessary to cover the loss directly resulting from the cancellation. We will not collect or retain more than our genuine loss.
We will take reasonable steps to offer the place to another suitable pupil.
If the place is filled, we will:
a) release you from payments relating to the period covered by the replacement booking;
b) stop future collections as appropriate; and
c) refund amounts already retained that exceed our reasonable administration costs and other genuine losses.
We will not recover payment twice for the same class place and period.
9. Cancellation after the first term begins
Once the first term has begun, you remain committed to the initial two complete 10-week terms, subject to your statutory rights and the provisions relating to exceptional circumstances.
If you ask to leave during the initial commitment, we will take reasonable steps to refill the place.
Where a suitable replacement pupil begins paying for the same class place, we will release you from payments relating to the replacement period, less any reasonable costs or losses that remain.
10. Continuing after the initial commitment
After the initial two-term commitment, Membership continues for one teaching term at a time unless it is cancelled in accordance with this Annex.
Continuation does not create another two-term minimum commitment.
We will send a written reminder before the cancellation deadline for the next term. The reminder will include:
a) the next term’s start date;
b) the cancellation deadline;
c) the payments that will become due if Membership continues; and
d) instructions explaining how to cancel.
11. Notice after the initial commitment
To prevent Membership continuing into the next teaching term, you must give us written notice at least 30 calendar days before the first scheduled day of that term.
You may give this notice before the initial commitment has ended.
If valid notice is received, Membership will finish at the end of the current teaching term and will not continue into the next term.
If notice is received fewer than 30 calendar days before the next term, Membership may continue into that term. We will nevertheless take reasonable steps to refill the place and will not retain payments exceeding our genuine loss.
12. How to cancel
You may cancel by:
a) emailing info@linkythinks.com;
b) using an online cancellation form that we make available; or
c) writing to our registered office.
Your notice should identify the parent, child and relevant class place.
We will acknowledge the cancellation in writing.
Cancelling the Direct Debit mandate does not by itself cancel the Membership.
13. Non-attendance
Membership reserves a class place rather than charging according to individual attendance.
No refund or reduction is normally provided for classes missed because of illness, holidays, school activities, technical problems at the pupil’s location or other personal circumstances.
This does not affect your statutory rights where we fail to provide a service with reasonable care and skill or as described.
14. Included Membership benefits
Included Downloadables, workshops, seminars and other Membership benefits are available only while Membership remains active.
Workshops, seminars and 1:1 opportunities may be subject to availability, age, suitability and stated booking requirements.
Unless expressly stated otherwise, the inability to attend or use an additional benefit does not reduce the Membership price.
15. Changing class or subject
You may ask to change class or subject between teaching terms.
Changes are subject to availability, suitability and our agreement. We cannot guarantee that a requested alternative will be available.
A change of class does not normally restart the statutory cancellation period or the initial minimum commitment unless we expressly confirm that a new Contract is being formed.
16. Payment failure
If a payment fails, we will contact you and give you a reasonable opportunity to bring the account up to date.
If payment remains outstanding, we may suspend Membership benefits and, where appropriate, the child’s class place.
Ending or suspending the Membership because of non-payment does not remove your obligation to pay amounts properly due, but we will not seek to recover more than our genuine loss.
17. Exceptional circumstances
We may agree to release you early or reduce an amount due where serious illness, bereavement or another significant and unforeseen change in circumstances makes continued participation unreasonable.
We will consider each request fairly and may ask for reasonable supporting information.
This provision is additional to, and does not reduce, your statutory rights.
18. Rejoining after cancellation
Once Membership ends, the class place is released and may be offered to another family.
Rejoining is subject to a suitable place being available.
A re-enrolment administration fee of £39 applies to each class place when rejoining after cancellation. The fee and any new minimum commitment will be shown before you rejoin.
19. Cancellation by us
We may end or suspend a Membership on the grounds set out in clause 19 of the General Terms.
If we end the Membership where you are not at fault, we will refund payments relating to services that will not be supplied.
If we are unable to continue the confirmed class, we may offer a suitable alternative. You do not have to accept the alternative and may instead end the Membership and receive a refund for services not supplied.